Refund
Policy

At Bahar, we want to ensure you are satisfied with your purchase. However, since we deal with physical sellers and specific product categories like cosmetics and skincare, we have a structured refund policy to protect both our customers and our vendors.

You have **3 days** from the date you receive your order to request a refund. We only accept refund requests for the following reasons:

• The product was damaged upon arrival.
• The wrong product was delivered.
• The product does not match the description provided on our platform.

Please note: We do not offer refunds if you simply change your mind after receiving the product.

We understand that you may need to open the packaging to inspect the product. However, for a refund to be approved, the product must not have been "used significantly." If our investigation shows that the product has been used beyond what is necessary for inspection, we reserve the right to deny the refund request.

Bahar is committed to a hassle-free experience. If your refund request is valid, we provide **free returns**. You will not be charged for the delivery cost of returning the item to us.

To initiate a refund, please follow these steps:

1. Send an email to our support team at **baharstyleapp@gmail.com**.
2. Provide clear evidence of the issue (e.g., photos of the damaged item or the wrong product received).
3. Our team will review your case, investigate the matter with the seller, and notify you of the approval or rejection of your refund.

Once your refund is approved, the money will be sent directly to your mobile financial service account. We currently support:

• bKash
• Nagad